Help

17. Frequently Asked Questions
Is creating an account on Drouot Online mandatory?
The creation of an account is free and does not commit you to anything.

The creation of an account is necessary in order to access certain features of the site, for example:
  • The management of alerts and favorites
  • Registration for a sale
  • Bids and absentee bids

Is online bidding subject to charges?
No.

Bidding Online will cost you no more than if you were in the room: the price at auction and the buyer’s premium.


How can I find out additional information on a lot?
The conditions reports and additional information regarding the lots can be given directly by the sale operator proposing the goods.
You can find their details on the form of the lot you are interested in.


How do I contact the seller?
You can find the details of the sale operator on the page of the sale you are interested in, at the top right.
You can also find them in the “information about a sale” tab, which is located at the bottom of each lot form.


There is a problem with my lot. Who do I contact?
In the event of a problem concerning a lot, including its payment or delivery, we advise you to contact the sale operator directly.
You can find their details on the sale or lot form.


Can I withdraw a bid?
If you have inadvertently placed a bid on a lot, contact the sale operator immediately to let them know.
You can find their details on the sale or lot form. However, once a sale has been carried out, you become the legal owner of the goods, and no longer have the right to withdraw your bid.


Can I see the results ?
If you want to see the result of a lot, you need to have a subscription to La Gazette Drouot. You will be redirected to their website.


Why must I give my details in order to bid?
You can see lots without registering for a sale. Nevertheless, where bidding is concerned, bidder identification is a legal requirement.
It is necessary for the sales operator to be able to identify the bidders in order to assure security, and to insure the origin of the funds if necessary.


Why must I save my bank card details before bidding?
You can see lots without registering for a sale. Nevertheless, where bidding is concerned, the registration of a payment method is mandatory, which serves to secure transactions and guarantee bids. In order to verify your card, a transaction of 2 euros will be asked for: an amount which will not be debited.
Our system uses the standard 3-D Secure system, which requires your intervention before each payment.
Bank details are not stored by the Drouot Group, but by our partner Ogone, which carries the certification PCI/DSS (Payment Card Industry Data Security Standard).