Help

20. Technical issue
Can I bid from my phone or my tablet?
Yes Drouot Digital is fully responsive, including the Player Live during Live auctions.

The video is too slow or doesn’t work
The quality of the video depends on several factors:
  • Your browser: try to use Chrome, Mozilla Firefox or Edge to fully enjoy the Live experience. The Player Live does not work on Internet Explorer (IE).
  • Your internet connexion: insure that you have a good internet speed.
  • The camera used during the auction: the image’s resolution will be the same for all users.

The sound is bad or doesn’t work
The quality of the sound depends on several factors:
  • Your browser: try to use Chrome, Mozilla Firefox or Edge to fully enjoy the Live experience. The Player Live does not work on Internet Explorer (IE).
  • Your internet connexion: insure that you have a good internet speed.
  • The microphone used during the auction: the quality of the sound will be the same for all users.

Install or activate Flash Player
If you can’t access the new Player Live, you will be redirected to the old one. You will then be asked to install Adobe Flash Player: a plugin often used for videos and animations.
To install the Flash, click on the link and download the plugin on your computer. Once the download and installation are completed, refresh your page. The page is normally still blocked. To enable the flash for this page:
  • Chrome: click on the lock on the left of the URL, and then on the parameters of the site. In front of the « flash » line, click on « enable ». Close the tab, and refresh your page : you can now see the video.
  • Mozilla: click on the red icon on the left of your URL. A window opens, click on “always enable the plug in” for the flash, and then close the window. Refresh your page you can now see the video
  • Edge : On the top right of the URL, you notice a puzzle icon. Click on it, and you will see « the flash has been blocked ». Click on « enable once » or « always enable» to allow the execution of the flash on this page.